Our customers' satisfaction is our number one priority.

You must obtain prior approval from Retro Classic Games before returning any product by contacting our customer service team via the email address on our website (info@retroclassicgames.com.au).

All items and accessories that were delivered must be included in your return unless otherwise specified.

Once packed, send the product to the address provided by your customer service team at Retro Classic Games.

​Once received, we will examine the product. Warranty work will be performed, and once completed Retro Classic Games will ship your product back to your address.

In the event of the item being broken beyond repair, we will provide you with an exchange of the similar product or full refund depending on your preferred option.

Please note that customers will be responsible for shipping costs.

Any returns must have proof of purchase

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Retro Classic Games ensures that your products are delivered in a reasonable amount of time.

All of our items are posted within 1 Business day of purchase.

The expected period of express Aus Post delivery is 1 business day. It is advised to provide an accurate location for your address for fast, complete and effective delivery.

If you ever have any issues with shipping, feel free to use our "contact us" form on our website or direct message us on Instagram.

If your order hasn't arrived after a week, please contact us and we will look into the details.

Products are stocked up on a regular basis. With new listings added weekly.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!