Returns, Repairs & Exchanges

This policy is in addition to your rights under the Australian Consumer Law (ACL).

Get in Touch First

If you need to return an item, please contact our customer service team first via the email address listed on our website (info@retroclassicgames.com.au). We’ll let you know what to do next and provide the correct return address.

This helps us process your return faster and doesn’t affect your rights under Australian Consumer Law.

Returning Your Item

Unless we tell you otherwise, please return all items and accessories that came with your order.

Make sure everything is packed securely to avoid damage during shipping. If an item is damaged due to poor packaging on return, this may affect the outcome of your claim.

Assessment & Repairs

Once we receive your item, we’ll inspect it to figure out what’s going on.

If the issue is covered under Australian Consumer Law, we’ll:

• repair the item where possible, or

• offer a replacement or refund in line with ACL requirements.

If the item is repaired, we’ll send it back to you once the repair is complete.

If an Item Can’t Be Repaired

If an item has a major fault and can’t be repaired, you can choose:

• a replacement of a similar item (keeping in mind our products are second-hand), or

• a full refund.

Second-Hand & Retro Items

We sell second-hand and retro products. Consumer guarantees still apply, but what’s considered “acceptable quality” depends on things like:

• the age of the item

• its condition when sold

• the price paid

• how it was described on our website

Your Consumer Rights

Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. You’re entitled to:

• a replacement or refund for a major fault, and

• compensation for any other reasonably foreseeable loss or damage.

You’re also entitled to have the goods repaired or replaced if they’re not of acceptable quality and the issue isn’t a major fault.